Refund Policy
Transparent guidelines for transactions. Here is how we handle your payments and claims.
Age Restriction Warning
Users must be 18+ to utilize this platform. Minors must obtain guardian consent. We assume no liability for unauthorized access or transactions by minors.
Eligibility
Refunds are only authorized if assets are not delivered due to a verified internal system error. We conduct systematic audits of all delivery logs to validate every claim.
How to Claim
Please contact our Support Agents within 24 hours of the transaction. You must provide a valid Transaction ID and verifiable proof of non-delivery.
Payout Nodes
Approved refunds are dispatched to the Original Payment Method. If direct reversal is not supported by the gateway, the amount will be credited to your platform wallet.
Non-Refundable Cases
Refunds will not be granted in the following scenarios:
- Incorrect Player ID or Server Node provided by the user.
- The asset has been successfully delivered according to our logs.
- Change of mind after a successful order initiation.
Need a claim audit?
Our support node is ready to review your transaction logs.